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In this post, the author delves into the core principles of team building, stressing the value of human connection over mere metrics. The piece critiques the narrow view of 'management' and calls for a broader understanding as 'leadership'. Using real-world experiences from Plain Sight and insights from colleagues, the author argues for a more organic and intuitive approach to fostering team growth. Through straightforward analogies and insights, the piece emphasizes the need for hands-on experience and adaptability in the leadership journey.

Explore the common pitfall facing many small to mid-sized business owners: the realization that they've built a job rather than a business. Dive into the distinction between the two, learn the key warning signs, and discover strategies to transition from the self-employed grind to true business ownership. A must-read for anyone feeling trapped in their entrepreneurial journey.

Dive into a cautionary tale about the perils of decision-making in isolation. Discover the domino effect of poor decisions in a software project that spiraled into catastrophic financial and operational consequences. This article sheds light on the importance of holistic and informed decision-making, a vital read for those looking to avoid similar pitfalls in their business.

Explore firsthand experiences of navigating the labyrinth of customer service with two industry giants: Bank of America and Verizon. From rigid transaction procedures in the midst of a downpour to unyielding mobile upgrade fees, this article dives deep into the modern customer experience conundrum. Are businesses too big to care? Does genuine customer service still exist? A must-read for those frustrated with the current state of customer-business interactions and those dreaming of a world where companies truly prioritize their clients.

Unearth the intricacies of 'image management' in the era of social media with this engaging post. Delve into the reasons behind negative feedback and the profound implications of one's response. Learn about the art of handling criticism online, whether it's valid or merely a result of someone's boredom. Discover the value of immediate, transparent communication and its potential to mend bridges. Drawing wisdom from the iconic movie, Roadhouse, this article reminds readers of the timeless principle: always be nice. Dive in to ensure your online image remains unscathed in this digital age.

Dive into a compelling discussion on the essence of leadership as derived from the book, Harness the Power. Explore the undeniable importance of genuine confidence, devoid of false bravado, in a true leader. Understand the stark difference between management and transformative leadership, the kind that evokes unwavering loyalty and trust. Discover key tactics employed by impactful leaders and the importance of both empathy and adaptability in leadership roles. Join the conversation and share your experiences of leaders who've made an indelible mark on your life.