Man, ombudsman is an odd word. Some say technology has become like plumbing to business. Everyone knows they need it, but most couldn’t install or fix it themselves. In an equally industrial metaphor, technology also plays the role of business WD-40 (I said that because calling it business lube sounds perverse). The reality is that technology impacts most phases of business today, even though most businesses are not led by or focused on technology. They simply need it to work. Lack of background and experience concerning these increasingly important technology needs has led to great people with greater ideas spending unnecessary money on bad solutions.